Customer Issue

As an Admin, I wanted to see how many users were still on the Firstup app after our branded app was launched, but I don't think the list I'm getting is correct.

Environment

• Creator Studio | Audiences

Issue Details

The basic Audience builder offers Mobile App Name and Mobile App Version filters so that admins can check which users are on the Firstup app vs the custom app, or on old versions.

However, these attributes are not dynamically updated based on actual user interactions, and as a result are either stale or missing completely. As an example, a user may transition from the Firstup app to the custom app, but still be listed solely as a Firsstup app user.

Resolution

Please check the current status of this issue on the Known Issues Tracker. (Issue ID: CSUP-6544)